Quick links to questions regarding:
Current travel restrictions
Q: What travel restrictions are currently in place?
A: Access restrictions to Mainland FRANCE are currently in effect. You may not travel to and from countries outside the European space (European Union Member States, Andorra, the Holy See, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland), except if you have an imperative reason. You must complete a travel certificate attesting to this imperative reason for entering the country and present a negative PCR test less than 72h old.
Travellers from the European space must present a negative PCR test less than 72h old to come to France. Please note that a nationwide lockdown is currently in place in France. More information and the downloadable certificate can be found here.
Important information: Anyone coming to a hotel in the PRINCIPALITY OF MONACO, regardless of their origin and the length of stay, must present a negative PCR test of less than 72 hours as well as a certificate of non-contagiousness before arrival in the Principality of Monaco. Failure to produce said test will result in you being refused check-in. Please note that the test obligation applies also to people who are already vaccinated against COVID-19, vaccination records are not sufficient. You will need to fill in a form when you arrive. Reinforced controls will take place at the Principality's borders.
In line with Monegasque regulations, our guests are required to wear a mask whenever in the hotel and in all inside or outside areas of the Principality. Children under 5 are not required to wear a mask.
Please note that a curfew (8pm until 6am) is currently in place in Monaco. It is no longer possible to go to shops, restaurants, games rooms, or to attend artistic performances after this time.
Currently, Monegasque restaurants are allowed to serve only guests who live and/or work in Monaco or who are hotel guests, in line with updated rules of the Monegasque government. Please carry a hotel reservation, proof of residence or a work attestation or other documentation on you when you dine at Tavolo or any other restaurant in town. Failure to produce supporting documents will result in you being refused access.
More information can be found on the website of the Monegasque government.
Please prepare accordingly.
We also suggest that you keep informed about the latest developments on travel restrictions with this interactive map by IATA.
Guest safety and routines
Q: What new cleaning routines/rules does Columbus Monte-Carlo have now in relation to Covid-19?
A: We are taking all necessary precautions to insure your stay is safe and enjoyable. Our customers and teams safety is our priority. We have obtained the "Monaco Safe” label, a certificate and government guarantee stating that Columbus Monte-Carlo adheres to the preventative measures implemented for clients’ and visitors’ safety.
Here are examples of what we do at our hotel for securing the safety of our guests and teams:
• We follow the guidelines and recommendations of the Monegasque authorities and are certified with the Monaco Safe label
• All guests are provided with information and instructions about COVID-19 related sanitary measures
• We offer disinfectant dispensers in public areas to our guests
• Our Conciergerie and reception desks are equipped with plexiglass screens
• All our staff wear masks and minimizes interactions with guests
• We minimise guest interactions by making sure the elevators and shuttle bus are used by a single person (or a party sharing a room) only
• Regular disinfection of exposed surfaces such as door handles, card terminals and elevator buttons
• Items presenting a contamination risk (pencils, room directories, etc) will be removed from the rooms and are available on simple demand
• Cleaning of your room on request and the service will be carried out during your absence (only for stays longer than 1 night)
• Our air-condition devices have been thoroughly cleaned and disinfected
• Increased focus on hand hygiene
• Increased cleaning and hygiene protocols
If you have any further questions, please contact our reservation agents (+377 92 05 90 00) before your arrival. Our reception team will give you updated information upon your arrival.
This information is valid until further notice and may be updated
Q: What behaviour is expected of guests?
A: In line with Monegasque regulations, our guests are required to wear a mask whenever in the hotel. We ask our guests, for their own safety, to follow the social distancing and hand sanitation recommendations as displayed at the hotel (read more on the use of the swimming pool, elevators, shuttle service and fitness gallery).
Here are examples of security precautions that anyone can take to protect themselves and others from COVID-19:
• Wearing a mask
• Frequent hand washing
• Have hand disinfection ready
• Avoid unnecessary hand contact
• Avoid touching eyes, mouth and nose
• Cover the mouth with the elbow when coughing and sneezing
• Keep at least two meters away from coughing or sneezing persons
This information is valid until further notice and may be updated
Cancellation and rebooking
Q: Can I cancel or change my reservation?
A: For all reservations made before March 17th, 2020 and for stays until the end of September 2020, we are applying a flexible policy on prepaid stays:
- Contact us before your scheduled arrival date to arrange postponement of your reservation (upon availability and subject to a supplement depending on the new dates chosen). Please contact our reservation team (+377 92 05 90 00) for more information. Should you reach out to us after your arrival the no show policy of your stay will be applied.
- Claim a refund from your travel insurance : You may ask us for a cancellation fee invoice. Please contact our reservation team (+377 92 05 90 00) for more information.
For all reservations made after March 17th 2020, we are confident that you were aware of the travel restrictions and other risks and therefore the cancellation policy stated in your booking confirmation applies. If you booked a non refundable rate and need to cancel, full penalties will apply. We currently only offer flexible rates, which grant you free cancellation until 48h before your arrival.
If you did not book with the hotel directly, please contact the distributor (booking.com, Expedia etc. ) for information regarding your booking.
Q : I am worried due to the spread of Covid-19 and want to cancel my hotel stay, is that possible?
A: It is understandable that one can be worried but we assure you that the well-being, health and safety of our guests and team members is our top priority. You can read more about how we are handling guest safety here. Should you still wish to cancel your stay please contact our reservation team (+377 92 05 90 00) who will inform you of the alternatives.
Closed or modified facilities & services
Q : Is Columbus Monte-Carlo currently open?
Q: Which facilities might be closed during my stay?
A: Please note that the Columbus Monte-Carlo is taking all necessary precautions to insure your stay is safe and enjoyable. Our customers and teams safety is our priority and we have put measures in place in line with government guidance. As the advice evolves, it is possible as a result that certain facilities like the fitness gallery, the swimming pool, the bar as well as common areas might be not available or their access restricted. Please note that also certain services can be modified. Our reception team will inform you upon your arrival.
Q: Can I claim a refund if a facility is closed?
A: Our prices have been adjusted to reflect the possibility of temporary closures of certain facilities, we will therefore not be able to grant further price reductions in case of temporary closure of a facility. We thank you for your support.
Q: Is the restaurant open?
A: We guarantee that our hotel guests will be served breakfast and a reduced lunch/dinner menu varying in form (e.g. in the form of a breakfast basket, room service only, buffet style) as the governmental guidelines evolve. Our restaurant TAVOLO is open and guests will be, whenever possible, seated on the terrace facing the Rose Garden, respecting social distancing guidelines. Please note that booking a table and wearing a mask is mandatory and that not more than 6 people can be seated together.
Tavolo is open from Monday to Friday from 12pm to 2.30pm. Room service is available 24H/24H. Please look at the ROOM SERVICE MENU to place your order.
You can book your table at Tavolo by calling +377 92 05 82 35 or online.
Please note that as of January 2nd (7pm), all Monegasque restaurants are allowed to serve only guests who live and/or work in Monaco or who are hotel guests, in line with updated rules of the Monegasque government. Please carry a hotel reservation, proof of residence or a work attestation or other documentation on you when you dine at Tavolo or any other restaurant in town. Failure to produce supporting documents will result in you being refused access.
Our reception team will inform you extensively upon your arrival.
Q: Is the bar open?
A: Unfortunately, for guest and staff safety reasons and in line with government guidelines, our cocktail bar remains closed for normal business until further notice. You can also order drinks to be consumed in your room. Our reception team will inform you about your options upon your arrival.